Week in Review

Tuesday, June 22nd, 2010.
Workplace Flexibility as the New Normal

By: Anne Weisberg and William Eggers
As William Gibson wrote in "Neuromancer," “the future has already arrived. It’s just not evenly distributed yet.” If you think that the federal government will never go to a virtual work environment, just look around.
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Monday, June 21st, 2010.
Government lags behind industry in telework opportunities

By: Intel
Less than one-quarter of federal workers surveyed telework exclusively or regulary
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Wednesday, June 9th, 2010.
Mobile Voice Recording: Is the Technology Ready for an Increasingly Mobile Workforce?

Mobile Voice Recording: Is the Technology Ready for an Increasingly Mobile Workforce?
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Tuesday, June 8th, 2010.
Understanding the difference between IP Telephony and VoIP

By: Call Center Helper
Understanding the difference between IP Telephony and VoIP – as appeared in a recent Call Centre Helper Newsletter.
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Wednesday, June 2nd, 2010.
Explaining the difference between Disaster Recovery & Business Continuity.

To many, there is little or no difference in meaning between “Disaster Recovery” and “Business Continuity” planning – but in reality there is a huge difference in both concept and principles to be followed when planning to recover from each. Some larger organisations even have two separate departments focusing on the differing effects and consequences arising from varying degrees of disruption to a business as a result of a major “disaster” such as a catastrophic fire, earthquake, or hurricane down to disruption to the business as a result of adverse weather conditions preventing certain employees from travelling to work on a specific day.
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Saturday, May 29th, 2010.
BS 25999-2 Business continuity management. Specification

BS 25999-2 specifies requirements for establishing, implementing, operating, monitoring, reviewing, exercising, maintaining and improving a documented Business Continuity Management System (BCMS) within the context of managing an organization’s overall business risks.
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Business Continuity Telecommuincations Solutions

Hosted Solutions

Provides an all inclusive three year Fully Managed Service Contract for a comprehensive telecommunication business continuity solution to recover a company’s incoming calls.

Business Continuity Manger

GemaTech’s BCM & BCM^LITE provide solutions that can instantaneously and seamlessly re-route all incoming voice and data calls to any other number, or groups of numbers anywhere.

Secure Voice Recording

GemaTech’s SVR & SVR^LITE are extremely cost effective, and fully scaleable, web based, digital, trunk side voice recording solutions that record all 30 channels of an ISDN30 circuit.

Virtual Call Center

GemaTech’s RSM & SVR is an exchange based remote ACD, incorporating full skills based routing and comprehensive MI call statistics, enabling call center Agents to work from anywhere.