Telecommunications Continuity Articles
Friday, June 11th, 2010.The Argument for a Virtual Office or Call Centre.…
By: Graham Chick
The concept of commuting daily to your place of work, being caught up in endless traffic jams or fighting your way unto congested trains has been part of the western world’s culture for decades. It has, for many people, become a way of life…… but does it have to be this way?. more …
The concept of commuting daily to your place of work, being caught up in endless traffic jams or fighting your way unto congested trains has been part of the western world’s culture for decades. It has, for many people, become a way of life…… but does it have to be this way?. more …
Tuesday, June 8th, 2010.
Understanding the difference between IP Telephony and VoIP
By: Call Center Helper
Understanding the difference between IP Telephony and VoIP – as appeared in a recent Call Centre Helper Newsletter. more …
Understanding the difference between IP Telephony and VoIP – as appeared in a recent Call Centre Helper Newsletter. more …
Wednesday, June 2nd, 2010.
Explaining the difference between Disaster Recovery & Business Continuity.
To many, there is little or no difference in meaning between “Disaster Recovery” and “Business Continuity” planning – but in reality there is a huge difference in both concept and principles to be followed when planning to recover from each. Some larger organisations even have two separate departments focusing on the differing effects and consequences arising from varying degrees of disruption to a business as a result of a major “disaster” such as a catastrophic fire, earthquake, or hurricane down to disruption to the business as a result of adverse weather conditions preventing certain employees from travelling to work on a specific day.
more …
Tuesday, June 1st, 2010.
Title IX of Public Law 110-53--‘‘Implementing Recommendations of the 9/11 Commission Act of 2007,’’
By: US Congrass
Title IX of Public Law 110-53 more …
Title IX of Public Law 110-53 more …
Saturday, May 29th, 2010.
BS 25999-2 Business continuity management. Specification
BS 25999-2 specifies requirements for establishing, implementing, operating, monitoring, reviewing, exercising, maintaining and improving a documented Business Continuity Management System (BCMS) within the context of managing an organization’s overall business risks.
more …
Thursday, May 27th, 2010.
2007 Edition of NFPA 1600
The 2007 edition of the National Fire Protection Association (NFPA) Standard on Disaster/Emergency Management and Business Continuity Programs is available for download at no charge at NFPA’s Web site
more …
Wednesday, April 7th, 2010.
Loss of Telecommunications – a Call Center's Worst Nightmare.
By: Ralph Petti, MBCI
For many years, disaster recovery preparedness seemed to be prevalent only in major corporations and environments that were "mission critical". With the advent of the Internet and more of a global economy, that thinking is changing. Every company, regardless of size and stature, should have a disaster recovery plan in place - that's what the Department of Homeland Security says. more …
For many years, disaster recovery preparedness seemed to be prevalent only in major corporations and environments that were "mission critical". With the advent of the Internet and more of a global economy, that thinking is changing. Every company, regardless of size and stature, should have a disaster recovery plan in place - that's what the Department of Homeland Security says. more …
Thursday, February 25th, 2010.
WHO recommends developing new H9N2 vaccine virus
Provides an all inclusive three year Fully Managed Service
Contract for a comprehensive telecommunication business
continuity solution to recover a company’s incoming calls.
GemaTech’s BCM & BCMLITE provide
solutions that can instantaneously and seamlessly re-route
all incoming voice and data calls to any other number, or groups of numbers anywhere.
GemaTech’s SVR & SVRLITE are extremely
cost effective, and fully scaleable, web based, digital, trunk
side voice recording solutions that record all 30 channels of an ISDN30 circuit.
GemaTech’s RSM & SVR is an exchange based remote ACD, incorporating full
skills based routing and comprehensive MI call statistics, enabling call center Agents
to work from anywhere.
Systems
