GemaTech Solutions.
All of GemaTech’s products have been developed in conjunction with experienced and knowledgeable end-user customers who have identified a market need where no other product is available in the market which will satisfy their requirements.
This is not to say that GemaTech is a developer of custom solutions for individual customers. GemaTech will only develop a new product – or enhanced feature for an existing product – if GemaTech’s experienced management team believe that the development of such a product or application would have strong market appeal – and possibly create life changing technologies – at an affordable price.
GemaTech’s core technology, enabling anybody to work from anywhere that has access to a working telephone, was developed to satisfy the conceptual requirements of a truly visionary entrepreneur, David Speakman, whose vision in 1997 was to establish a call centre….without actually setting up a call centre. He wanted to recruit a highly skilled work force (in his case experienced travel agents and travel consultants)who wanted to live and work where they wanted to live and work – which would give him access to a truly national workforce from which he could recruit the best possible people. In 1997, as now, no telecoms vendor had developed a product that could provide full call centre functionality to a workforce comprising 100% remote workers – and sharing David Speakman’s vision GemaTech, worked with David to agree the Specification for this revolutionary new approach to call centre working, launching the core product and the Travel Councellors’ On-Line Travel service in December 1997. Adoption of GemaTech’s new technology enabled Travel Councellors to expand rapidly to become the fourth fastest growing company in the UK in 1998, feature in the Sunday Times Fast Track 100 in four consecutive years for year on year growth – virtually unheard of – and create a business turning over some £40 millionin Tele-sales in 2003 and winning the Queen’s Award for Enterprise in 2004 recognising David’s use of homeworking in developing his business.
In GemaTech’s considered opinion, the adoption of more flexible ways of working is the key to achieving a better work – life balance, of enabling employees and management to decide where it is most appropriate for that particular employee to work from – which may change on a daily basis. Having the ability to enable customers or suppliers to talk to the member of staff that they want to talk, when they want to talk to him/her – wherever they may be working from that day provides a huge advantage in customer service delivery. Here are a number of ways in which GemaTech’s products and services can be deployed to deliver early Returns on Investment for your company.
Systems
