Secure Voice Recording
GemaTech’s SVR & SVRLITE are extremely cost effective, and fully scaleable, web based, digital, trunk side voice recording solutions that record all 30 channels of an ISDN30 circuit.
Given the undeniable fact that the world is becoming an ever more litigious place business verticals, led by the financial institutions, are looking for cost effective products and solutions which will protect them from the spurious, and perhaps not so spurious, claims which can result from the 70% of business transactions (in the UK) that are still being transacted over the telephone.
Historically, voice recording technologies have proven to be extremely expensive, costing hundreds of thousands of pounds (Sterling) for relatively modest installations such that only the major financial institutions were able to afford to record ALL inbound and outbound calls – which they were, and still are, required to do under UK law. However, the significant and growing demand for more cost effective call/voice recording solutions by an increasing number of related business sectors has created a market need for more cost effective voice/call recording solutions.
In order to combat these high costs, less expensive “extension side” recording products were subsequently introduced which enabled an increasing number of companies to selectively record specific conversations made to and from a specific extension – which became the norm for use in “training and monitoring purposes”. However, today, these are no longer regarded as sensible investments as they are selective and as such are not considered to be admissible in a Court of Law – unless ALL extensions are recorded.
However, given the progression of modern technology, companies, such as GemaTech, have developed the “next generation” of secure digital trunk side voice recording products which enable companies to record ALL of their inbound and outbound calls but at a cost that most, if not all companies can now afford by producing a quantifiable return on investment.
Systems
