GemaTech Business Continuity Manager.
GemaTech’s BCM & BCMLITE provide solutions that can instantaneously and seamlessly re-route all incoming voice and data calls to any other number, or groups of numbers anywhere.
Communication, communication, communication, is arguably the three most important issues to consider when formulating and implementing a comprehensive business continuity plan for any business, large or small, but is often the one element that is over looked – because reliability of the telecommunications network is invariably taken for granted. But waiting hours, if not days, to re-establish voice connections in the age of 365x24x7 working is simply not an option and will place the continued operation of any business under serious threat. Remember….little happens in business until the phone rings.
The phenomenal reliability of the Public Services Telephony Network (PSTN), has resulted from massive investment made over the years by the many telephone companies such that the quality of service now delivered by the respective telecommunication companies is second to none in terms of reliability, speed of connectivity and service, thanks to stringent Government regulation, policed by OfCom in the UK, and the demands of the consumer. The Communication Act in the UK requires carriers to provide 99.999% uptime. No such stringent regulation currently exists to set any standards whatsoever for the security, reliability and transmission of data – including Voice over Internet Protocol (VoIP) which remains a highly un-reliable means of delivering voice communications
Furthermore, while there is an increased reliance being placed on transacting business via the internet using, predominantly, email and sourcing information on the World Wide Web, every email and every web site contains a telephone number to call if the recipient requires clarification of any issue or perhaps more information to assist in making that final purchasing decision.
It is for these reasons that Companies must consider what would happen to their business if their customers and or suppliers, could not speak to your employees as a result of road works cutting through your telephone cable feeding your office, or you could not access your phone as a result of a road accident preventing access to your office building, or simply adverse weather preventing your employees from travelling to their normal place of work
Systems
