Mobile Voice Recording: Is the Technology Ready for an Increasingly Mobile Workforce?

Mobile Voice Recording: Is the Technology Ready for an Increasingly Mobile Workforce?
Suppliers of voice recording are stepping up to the mark when it comes to mobile voice recording technology. Up until now Mobile voice recording has been limited in its ability to achieve a service which is as secure and reliable as landline voice recording, but now mobile recording technology is advancing at a rate of knots to keep up with increasing demand.

Secure and resilient mobile voice recording technology is now available for any smartphone or BlackBerry user.
As consumers we now expect to hear the words “this call is being recorded for monitoring and training purposes” when we call a call centre for a large organisation, and I imagine that very few of us now object to the fact that our words are being recorded, particularly when we know it can work in our favour should a dispute ever arise.

But with the rise of the virtual call centre and ever increasing numbers of people working remotely should we be limiting people to working via landline phones only simply because we can record calls that way? Latest figures show that there are nearly 5 billion mobiles in use globally today, and as demonstrated at the Mobile World Congress in Barcelona this week, manufacturers are clammering to bring out simpler and better smartphones and technology to make accessing information and connecting people easier.

If our culture is shifting so quickly towards taking our work with us wherever we may be then organisations need to ensure security is paramount on those business phones, just as they would ensure for laptops to guard against mis-use and theft.

By closing the loop and ensuring that all business calls are voice recorded regardless of whether they are performed over a landline or mobile phone safeguards organisations against rogue traders and costly disputes.

The technology is here and the demand is increasing, is your organisation ready to insure against damage to brand and reputation in a mobile workforce environment?

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